Shipping and Return

Shipping

  • We aim to ship the products within one working day after full payment is received.
  • We will ship worldwide. Hong Kong Post Airmail is our default shipping method. The estimated delivery time and rate can be found in Hong Kong Post.
  • The exact shipping cost will be calculated by the system after you have placed the item in your shopping cart before check out.
  • We could provide courier service by EMS (5-8 days) or UPS (4-7 days). Cost will be higher. If you would like to use courier service, please leave us a message when you place order. Our customer service representative will reply you with a quote.
  • If your location is not listed when you place the order, you are out of the usual coverage area of Hong Kong Post. Please contact our customer service representative.
  • Once your order has been invoiced, it will be packed ready for shipment and you will be sent an e-mail from one of our sales staff confirming the order has been shipped with a tracking number.
  • You could trace the delivery status by using the Hong Kong Post tracking system.

Estimated Shipping Rate and Delivery Time

Regions
500g
700g
800g
1000g
Delivery (Days)
USA, Europe, Japan & Middle East
7
9.5
10.5
13.5
6-17
Asia (except Japan, Hong Kong)
5.5
7.5
8.5
10.5
6-10
Hong Kong
3.5
3.5
3.5
3.5
4-8

*Rate in USD


Payment Method

We use PayPal as our payment method.


Return Procedure

  • All our products are new. Our warranty covers all defects in material and manufacturing but does not cover damage caused by accident, misuse, modification or damage caused by neglect. If a product is found to be faulty upon receipt, please contact us immediately. We will inform you of the returns procedure and any details we may require.
  • Upon receipt of your returned item, we will inspect the product to ascertain the cause of the fault and if this is found to be due to a material or manufacturing fault we will send you a refund or replacement free of charge.